Assistant Storage Manager
Job Overview
The Assistant Storage Manager is responsible for providing exceptional customer service, resolving issues, performs administrative and operational support. This also includes direct and indirect supervision of the LSS team.
Duties and responsibilities
- Provides customer service
- Answers incoming phone calls
- Handles payment transactions
- Performs file maintenance
- Balances out payment transactions
- Performs a lock-check on all units
- Performs trash pickup
- Prepare outgoing mail & receive incoming mail
- Write up new customer rental contracts, explain details to new customers, and set up new customer accounts
- Assist with collection calls
- Assist with auctions including paperwork
- Assist with overlocking past-due units
- Performs office and bathroom janitorial duties
- Assist with sweeping out units, remove any items and dispose
- Assist with any Manager duties if needed
Required Competencies
Skills:
- Strong customer service skills
- Communication skills
- Attention to detail
- Data entry skills
- Able to handle payment transactions (cash, check, and credit card)
Required Education and Experience
Education:
- High school diploma or equivalent.
Experience:
- 2 –3 years in customer service and/or related field.